Terms & Conditions

When making a booking you agree to abide by the following terms and conditions:

Playground rules!

• When you visit our playground, we want it to be a memorable experience for you and your pet(s). To ensure this happens and because safety is paramount for us, we have a set of rules put in place to ensure everyone’s safety.
• We reserve the right to decline or restrict access to our premises if you or those accompanying you are found to break these rules.
• The following rules apply to everyone using our services!
• Owners and dogs enter Callander K9’s playgrounds at their own risk. Callander K9 accepts no liability for you or your dogs’ whilst on our property, in the carpark or walking to and from our playgrounds.
• No climbing on the fence or gates.
• When not in the secure area(s) dogs MUST be kept on a lead at all times. Do not leave your dog unattended at any time.
• Do not let your dog dig on the premises.
• Dogs are ONLY allowed in the area that has been booked for them.
• Owners must pick up dog(s) waste and put it in the bin provided. Use the tyre stacks in the playground or dispose in the black bin (purple lid) at the gate on your way out of the park.
• Dogs must be back in the car before the end of their session.
  No litter is to be left in the field as this presents a risk to other users and their dogs.
• No children or adults should be standing or climbing in/on any of the equipment designed purely for dogs.
• No out of hours use of the Dog Park as gates will be locked.
• First aid kits for dogs and owners plus emergency contact details are located on the shed next to the water station.
• Clean, sanitised water bowls can be collected from the “Water station” on your way in. Please pop your used bowl to the bin at the waster station for cleaning.
• Clean water, towels, shampoo & a Mud daddy can be found at our wash stations. Please return used towels in the bin provided (next to wash station)
• Only dogs that know and socialise well with each other are allowed in a specific area of the park at the same time.
• Please keep your dogs in your vehicle until previous users have loaded their dogs back into their vehicle.
• If your dog has been ill (sickness, diarrhoea etc.) within the past 48 hours before your appointment, please reschedule your appointment.
• Please let me know if your dog is poorly whilst using the park or shows signs when you return home. Gates MUST be shut properly behind you when leaving the park.
• Please alert us to any equipment that may have been broken/damaged during your visit so we can remove it for the next customer.
• You and your dog(s) MUST stay in your booked area, the track at the back of the field is NOT for public use
• If you have had human food in any of the areas, please make sure all traces are removed so dogs don’t become ill.
• CCTV is in operation.

Code of Ethics

Choke chains, prong collars and electronic devices are not permitted. Harsh handling of dogs, either verbal or physical is not permitted.

Playgrounds – Exclusive & group access

• Please do not arrive in the car park more than five minutes before your booking is due to start and please keep your dog(s) in your vehicle until the field is vacant.
• When entering and leaving the park, please be aware of other dogs around you and give them sufficient space as they may not be as friendly as yours.
• The maximum number of dogs in the park at any one time should not exceed 3 without prior consent.
• Your dog remains your own responsibility whilst using the park and should not be left unattended in the park.
• Please ensure that you close the gate properly behind you when you enter the park. Dogs must be kept on lead until safely in the enclosure. You are responsible for making sure that the gate is secure and that your dog cannot escape through or under the gate.
• You are responsible for picking up your dog’s poo and you must pick up after your dog and place it in the bin provided.
• Please discourage your dog from making excessive noise whilst on site.
• Do not allow your dog to dig holes in the field.
• Please take all balls and toys that you bring into the field away with you. If these have been chewed or broken, you must ensure that the field is cleaned up and these are removed. If any of our equipment has been chewed or broken, please remove from the field.
• When you are finished you must close the gate.
• Please leave on time when your booking is up, especially if another user is waiting. If you are waiting to enter the park please allow sufficient space for the previous user to leave.
• In the event of extreme weather conditions, we may deem it necessary to cancel your booking, wherein we will endeavour to provide reasonable notice of cancellation and will endeavour to offer you an alternative date and time if available.
• Refunds will only be given where Callander K9 has had to cancel the booking. Bookings are non-refundable.
• Puppies from 8 weeks old are welcome but we require all dogs to be immunised before use of the fields. In addition, we request your dog(s) have up to date worm treatments.
• You may bring in season bitches to the field (Except group sessions)
• If your dog has developed signs of kennel cough, sickness or diarrhoea in the past 72 hours, we request that you refrain from the use of our facilities. Please note that in the event your dog(s) present symptoms of the conditions previously listed, or any other condition or illness which can or is likely to pose a risk to the health and welfare of any other dogs, field users or staff present then you, your dog and anyone accompanying you, will be asked to leave the field immediately and no monies will be refunded.
• Furthermore, we will not be held responsible for any injury or illness contracted by any dog or person who uses our fields.
• We will not accept responsibility for injury, illness or death of your dog from using our facilities. You are advised to insure your pet for all eventualities.
• Callander K9 accepts no liability for any losses suffered whilst using the company’s facilities.
• You must not arrive earlier than 5 minutes before your slot is due to start.
• Please clean your hands before opening the lock and entering the field. Sanitizer is provided.
• At the end of your session you must vacate the field and leave promptly.
• Please clean your hands after leaving the field.
• Anyone found or reported for overstaying their slot or breaking any of these special rules may be banned.
• accept that your use and enjoyment of Callander K9’s adventure playground, sports area or training area, which includes the car park and path leading to the field is entirely at your own risk and as such, agree not to hold Callander K9, it’s owners or staff responsible for any injury to you, your family/friends or your dog(s) arising from your use and enjoyment of the secure field. Moreover, the fenced section of the field is a large outdoor space, with the potential for areas of uneven ground or holes which could be concealed under long grass or other vegetation, and may from time to time have overhanging branches from trees and could contain other hazards consistent with the countryside and, any as such, any incidence of same which causes or contributes to injury to you, your family, friends or your dog(s); Callander K9 cannot be held liable.
• As part of your use and enjoyment of the secure field; you agree not to let anyone else into the secure fenced area, other than any friends or family members you have brought with you to enjoy walking your dogs.
• You accept that all equipment in the fields is only for the use of the dogs and you will not climb, play or stand on any of the equipment or permit anyone else to do so. You agree not to hold Callander K9, it’s owners or staff responsible for any injury to you, your family, friends or your dog(s) arising from your use of the equipment in the field.
• In the event of bringing a friend or family member, or sending somebody in place of you, you agree that you assume responsibility for their safety and ensure that they abide by these terms and conditions at all times whilst using the field.
• As part of your use and enjoyment of the field, you agree not to enter any buildings or other parts of the premises, including any restricted areas of the field.
• The fences and gate are regularly checked. However, as part of your use and enjoyment of the field you agree to be mindful of any holes or other damage to the fence or gate. Such damage may occur from time to time for various reasons, including digging by dogs or other animals (which may cause an opening or breach in either the gate or fence), falling trees or branches and general wear and tear. If you become aware of, or observe, any issue with the condition of the fence or gate, please make us aware immediately so that we can alert other users and so that we can repair it as soon as possible. Callander K9 cannot accept responsibility for any dog escaping the field through either the gate or fence, irrespective of whether this is a consequence of a defect in the fence or gate or whether we have notified you in advance or not.
• Callander K9 cannot be held liable for any injury to your dog or for any injury or damage caused by your dog(s) in and around the premises. Accordingly, all dogs must be kept on a secure leash between the car park and the secure field. In addition, Callander K9 will not be liable for any injury or damage sustained or caused by your dog in the event that the dog, for whichever reason, becomes untethered. This includes but is in no way restricted to; your dog running wild in or out-with the car park or path or suffering injury or harm on near-by road(s), or being attacked by another dog.

Social /Group Playground

• One dog per owner
  Multi – dog households must ensure they have a 2nd/3rd person responsible for each dog.
• Each owner is solely responsible for their own dog & may be asked to pop their dog on lead to lower its arousal level or vacate the playground to our sniff n chill area to calm their dog.
• No feeding of dogs during the session. Some dogs are food possessive, may have allergies and food / jealousy can cause altercations with other dogs.
• Owners must pick up their dogs poo.
• Always ask the owner before touching another dog. Never stand face on or reach over the head of someone else’s dog, it is intimidating for the dog and not all dogs want to be touched.
• Children must be made aware of these rules to ensure their safety or can watch from outside the enclosure. We have colouring books & plenty green space to watch safely.
• Be very aware when opening and shutting gates as not all the dogs that come have good recall so everyone attending must remain vigilant in order to keep all the dogs safe.
• You may be asked to leave early if we feel your dog’s bucket is full, this is to protect your dog’s confidence and let you and your dog leave on a good note having had fun!

Dog Training

Upon booking with Callander K9, you agree to having read, understood and accepting our terms and conditions. On completion of the booking process and acceptance of our terms and conditions, your contract with Callander K9 will begin.

Group Classes & 121s

• Please keep your dog on lead at all times unless directed otherwise by Callander K9.
• Please keep a respectable 6 foot distance from other dogs. No dogs should meet head on, in the carpark or any other areas without Callander K9’s permission. Please bear in mind there may be dogs with hidden behavioural issues that need space.
• Full-choke collars, prong collars, shock collars and anti-bark devices will not be allowed. We reserve the right to ask you to leave if you do not comply. We strongly recommend against these devices and encourage conversation about more ethical and appropriate equipment going forward.
• Muzzles are welcome and encouraged if your dog needs to wear one. This can be removed upon further discussion if deemed appropriate.
• You are responsible for cleaning up after your dog/s should they go to the toilet and are responsible for all the behaviour and actions of your dog/s. Please follow all instructions at all times, including all safety instructions and proper use of dog training equipment.
• Bitches in season may be welcome but please consult with us first before bringing them as it may be inappropriate.
• The client is responsible for any veterinary bills, no matter how they are incurred. We are not liable for any loss, injury or death to a pet either inside or outside of the home whilst undergoing training with Callander K9. We cannot be held responsible, and all fees must be paid by you, the owner, if required.
• Although we hold Public Liability insurance, it is highly recommended you insure your dog. Callander K9 reserves the right to refuse a booking for any animal which is not insured.
• As I am the sole dog trainer, If I am unable to carry out my usual duties, no immediate replacement is available then your session will be rescheduled at no extra cost.
• All children under the age of 18 must be accompanied by an adult at all times during training sessions. Children are not allowed to handle the lead due to insurance reasons.
• By choosing to attend, you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog. We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.

Group Classes – Payments & Refunds

• For any classes booked, the charge is required upfront to reserve your space. If payment has not been received via the booking system or BACS, your space will not be held.
• If required, Callander K9 may amend the start date of a course to ensure classes are suitable and safe for each dog and owner and run in line with our proofing and process weeks. No refunds will be given for date changes although Callander K9 will do it’s best to reschedule to a suitable time and date
• Callander K9 can’t accept any responsibility for late cancellation of classes due to adverse weather
• If you fail to attend any training classes that you have paid for, the full fee is retained by Callander K9. Class fees do not roll over for missed sessions. These are forfeited by you, the participant. No refunds are offered.Training and Behaviour 121s – Payments & Refunds
• For any and all services booked, the full charge is required either as a whole amount upfront, or as part of an automated payment plan via my online booking system. You agree to continue with the payment plan in full until the total sum of money has been received by Callander K9.
• You are able to reschedule all and any 121 training and behaviour sessions up to 48 hours before commencement at no charge.
• Cancellations made within 48 hours of your session for any reason will result in the full session fee being forfeited. No refunds will be given.
• After the government backed 14 day cooling off period, there is no right to a refund. If you are within your 14 day period, you will be entitled to a refund minus a £35 admin fee unless you have already used the service.
• By choosing a Payment Plan booking, you agree to fulfil your obligation to commit to the full payment plan until the full fee has been received.
• All 121 packages must be used within 1 calendar year of booking. Any sessions not used after this 365-day period will be forfeited.Training Walks & Dog Walking
• The client must provide Callander K9 with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency (pet guardian). If the contact is not available, we reserve the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
• Each owner will be responsible for completing T’s & C’s on an annual basis with updated detaikls of your dog. It is your responsibility to make us aware of anything that may affect our walks, our dogs or the other dogs and staff within Callander K9
• Callander K9 will apply personal judgement and cut short a walk if necessary, because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
• Callander K9 will make adequate steps to ensure your home is safe and secure in your absence, however we cannot be held responsible for burglaries, or any accidents caused by your pet(s).

Photos & Social Media

You hereby agree, irrevocably and for no royalties or other compensation, to all and any use by Callander K9 of any photos, videos or audio recordings taken during training sessions for the purpose of marketing on our company website, social media pages or for the purpose of demonstration videos, tutorials or other educational or informational material as may be produced and marketed from time to time. You understand that such material may be edited and used in whole or in part and displayed on the internet or made public for the purpose of promoting Callander K9.